COVID-19

The Upper Canada Family Health Team physicians, nurse practitioners and allied

health professionals are still at work in their practices and want the community to

know that we are here for them. We know people have concerns about going to

their Family Physician's office or going to the Emergency Room during this

challenging time. We want to emphasize how important it is that you are receiving

ongoing care from your usual primary care provider team and attend the

emergency room if it is a clear EMERGENCY.  Also, it is essential during this

challenging time that you continue to address your medical issues with your

family physician, especially if you have a chronic condition.  If you have a health

issue of any kind, please phone your family physician's office as you would

normally do.

 

While the Upper Canada Family Health Team is still open their regular business hours due to the COVID-19 pandemic, we have made temporary changes in the way we deliver your care to help ensure your safety along with the safety of our staff:

  1. All phone calls received to book an appointment will be screened for suspected COVID-19 and triaged accordingly;

  2. We will work with you to schedule a virtual appointment, either by telephone or video, with your family physician or a nurse practitioner;

  3. Your family physician or nurse practitioner will determine if an in-person visit is necessary and will then schedule a time when you can safely come to the office;

  4. If you are booked for an in-person assessment in the office, we ask that you please wear a cloth mask (or something equivalent) if you have one. If you do not have your own mask, one will be supplied to you which you will be required to wear;

  5. If and when you arrive at the clinic, a staff member will greet you and ask you a series of screening questions;

  6. Please DO NOT go to the office without a scheduled appointment.  We cannot take drop-ins or schedule appointments in person, you must call your family physicians office first.

  7. If your employer has requested a sick note please print the “Letter to Employers”.

In order to help reduce the spread of the virus - we ask for your continued help.

  • Do not come to the clinic if you have cold symptoms or want to be checked for COVID-19.

  • If you are concerned about symptoms of COVID-19, you can go online to check your symptoms on Ontario's COVID-19 self-assessment tool.

  • Doctor's offices do not currently test for COVID-19. If you meet the criteria for testing on the self-assessment tool, you should go to the nearest assessment centre:

  • Brockville

    • Ages: All

    • Hours:

      • Monday to Friday, between 10:00am–5:30pm

      • Saturday and Sunday between 10:00am–2:30pm

    • Services: Scheduled appointments for assessments and testing

    • Location: 100 Magedoma Boulevard, Brockville, Ontario

    • To cancel an appointment that was booked online using the online portal, please call the booking line during regular hours at 613-704-1441 and press 2.

    • Booking:

      • Online: The Brockville COVID-19 Assessment Centre Online Booking offers a set number of appointments per day with 2–4 active provider schedules per day. If no appointments are available for the time and date that you would prefer on the first schedule that you select, go back and select the next schedule to view other available appointments.

      • Phone: 613-704-1441 Please only call to book an appointment if you do not have access to the internet in order to schedule your own appointment.

 

  • Smiths Falls

  • Ages: All

  • Hours: Monday to Sunday, between 8:00am–6:00pm

  • Services: Scheduled appointments for assessments and testing.

  • Location: Smiths Falls Site of the Perth Smiths Falls Hospital (Main Entrance– on Elmsley Street North)

  • Booking:

    • Phone: 613-283-2330 extension 1401 to schedule an appointment. Phone lines are open 7 days a week from 8:00am–6:00pm

 

  • Almonte

    • Ages: Ages 2 and up

    • Hours: Monday to Sunday, between 10:00am–3:00pm

    • Services: Scheduled appointments for assessments and testing.

    • Location: Almonte General Hospital, 75 Spring Street (at the corner of Spring Street and State Street in the brick building behind the Emergency Department)

    • Booking:

      • Phone: (613) 325-1208 to schedule an appointment. Phone lines are open 7 days a week from 8:00am–4:00pm

 

  • Kemptville

    • Ages: All Ages

    • Hours: Monday to Friday, between 9:00am–5:00pm

    • Services: Self-present for a same-day appointment.

    • Location: Bell Hall on Kemptville Campus (830 Prescott Street). See map here.

    • Booking:

      • Self-present for an appointment on the day you wish to be tested. Please enter the campus from College Road (off Prescott Street/County Road 44). For information ONLY, you can call 613-258-6133, extension 239 or visit https://ngcac.ca/.

 

  • Kingston

  • Located at 303 York Street. The centre is open Monday - Sunday, 10:00 am - 6:00 pm

  • ​If you have mild symptoms, stay home and self-isolate.  Most mild cases will resolve, without treatment, within 7-10 days.  Your self-isolation ends when you have no symptoms for at least 48 hours.  Please follow the directions on how to self-isolate from the Leeds, Grenville and Lanark District Health Unit.

  • If you start to experience worsening symptoms, please visit your local emergency department. Call before you go and let them know you have used the COVID-19 self-assessment tool.

  • If you are sick or have travelled outside of Canada – You MUST follow the protocol of self-isolation for 14 days.

 

If you are looking to obtain your COVID-19 test results:

  • You can see your results online at https://covid-19.ontario.ca/. You will need your Health Card number to access them.

  • You will also be contacted by the health care provider that did your test.

  • If you have not been contacted about your results within 7 days and do not have access to view your results online, please call the Health Unit 1-800-660-5853.

  • All positive tests will be followed up by public health.

 

If you have questions related to COVID-19 you can:

  • Call The Leeds Grenville and Lanark District Health Unit COVID-19 information line at 1-800-660-5853 ext 2499

  • Check on-line for current information on COVID-19 at https://healthunit.org/coronavirus/

Flatten the Curve or #PlankTheCurve:

Because this virus spreads so easily – we all need to do our part to slow and reduce the spread so our healthcare system is not overloaded. This means:

  • Staying home as much as possible

  • Practice physical distancing – stay 2 meters (6 feet) away from people in public areas

  • Use a cloth face covering/mask if you cannot stay 6 feet away from people when out in public

  • Wash your hands often with soap and water, or use hand sanitizer after being in touch with others or handling anything from outside your home

  • Avoid touching your eyes, nose, and mouth

  • Cover your cough and sneeze with a tissue or into your arm, not your hands

  • Avoid visiting people in hospitals or long-term care centres

  • Do not share personal items that come into contact with saliva such as toothbrushes, eating utensils, drinks, water bottles, and towels

  • If you are experiencing any respiratory symptoms (including fever) – please self-isolate immediately and complete the online self-assessment.

 

 

Thank you for your patience and understanding as we navigate this ever-changing situation. These changes will be assessed and updated regularly.

Copyright 2018 Upper Canada Family Health Team

5 Home Street • Brockville ON K6V 0A5 • Phone: 613-423-3333

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